Privacy Policy & Terms

Privacy Policy

This Privacy Policy describes how Origroup Ltd. (“oriori”, “we”, “us”) collects, uses, shares and keeps personal information when you use the oriori mobile application, the website at orioriapp.com, and related customer support. It applies to customers in the United Kingdom.

Who we are

Origroup Ltd. is the controller of personal information collected through oriori. oriori is a grocery service for Asian groceries and everyday essentials, shoppable recipes, rice subscriptions and delivery.

Questions about this policy or your personal information can be sent to support@orioriapp.com.

Information we collect

We collect the following categories of information.

• Account. When you create an account we collect your name, email address, phone number and password, and the delivery addresses you save.
• Orders. When you shop we collect the products and quantities you order, substitutions, delivery instructions and other order notes, the delivery slot you choose, order status, and messages you send us about an order.
• Payment. Payments are taken by third-party payment processors. They collect your card or other payment details. oriori does not store your full card number or card security code. We receive the result of the payment, a transaction reference, and limited details the processor returns to us, such as the payment method and the last four digits of a card.
• Device and analytics. When you use the app or website we collect technical information such as device type, operating system, app version, language, IP address, and diagnostics such as crash logs. We also collect usage information, such as the screens and features you use. On orioriapp.com, Cloudflare Web Analytics counts visits. That measurement does not use advertising cookies.
• Communications. If you email us or contact support, we keep your message, our reply, and the contact details you used.

Please do not send us information about your health unless you need to include it for a particular order. We use order notes only to fulfil that order and to handle related support.

How we use information

We use personal information to:

• create and manage your account;
• take orders, run rice subscriptions, arrange delivery and show order status;
• process payments through our payment processors and keep a record of the transaction;
• provide recipes, the rice calculator and other features in the app;
• send service messages about your account, orders and deliveries;
• respond to support requests;
• understand how the app and website are used, measure visits, and fix errors;
• protect oriori and our customers against fraud and misuse; and
• meet legal, tax and accounting duties.

If we send promotional messages, we do so only where the law allows. You can opt out at any time by using the link in the message or by emailing support@orioriapp.com.

Under UK data protection law, we rely on these bases:

• Contract. To provide the account, orders, subscriptions and delivery you ask for.
• Legitimate interests. To run, secure and improve oriori, and to handle support, where those interests are not overridden by your rights.
• Legal obligation. To keep records the law requires.
• Consent. Where we ask for it, including certain marketing. You can withdraw consent at any time.

How we share information

We share personal information with:

• payment processors, so they can take payment for your orders and subscriptions;
• delivery and logistics partners, so they can deliver your order and provide tracking updates;
• hosting, infrastructure and analytics providers that process information for us, including Cloudflare for the website;
• professional advisers, where we need their help;
• authorities, regulators or other parties when the law requires it, or where it is needed to protect oriori, our customers or someone else; and
• a buyer or successor if we sell or reorganise the business. They must handle the information in line with this policy, or we will tell you about a material change.

We do not sell your personal information.

Some providers may process information outside the United Kingdom. Where they do, we use a lawful transfer mechanism, such as an adequacy regulation or the UK International Data Transfer Agreement, with appropriate safeguards.

How long we keep information

We keep personal information only for as long as we need it for the purposes above.

• Account details are kept while your account is open, and for a short period afterwards so we can finish closing it, resolve disputes and meet legal duties.
• Orders, payments and invoices are kept for as long as we need them to perform the contract and to meet tax and accounting duties. That can be up to six years after the transaction.
• Support messages are kept for as long as we need them to deal with your request and to keep a record of the outcome.
• Device and analytics data is kept for a shorter period, or in a form that does not identify you.

When we no longer need the information, we delete it or anonymise it.

We use access controls and encryption in transit to protect personal information. No online service is completely secure, so please keep your password private.

Your rights and deletion requests

If you are in the United Kingdom, you can ask us to:

• tell you whether we hold personal information about you, and to provide a copy;
• correct information that is inaccurate;
• delete your information;
• restrict or stop certain uses of your information;
• provide information you gave us in a portable format;
• object to processing based on legitimate interests; and
• withdraw consent, where we rely on consent.

To use these rights, including a request to delete your account and the personal information associated with it, email support@orioriapp.com. Please write from the email address on the account, or tell us enough for us to confirm it is you, and say what you would like us to do.

We will respond within one month, or we will tell you if we need longer. We may refuse a request where the law allows us to. If we have to keep particular records after an account is deleted, such as completed orders, payments or invoices, we delete or anonymise the rest and tell you what we still hold and why.

You can also complain to the Information Commissioner’s Office at ico.org.uk. Please contact us first if you can, so we can try to put things right.

Children

oriori is for people aged 18 and over. You need to be 18 or older to create an account or place an order. We do not knowingly collect personal information from children. If you believe a child has given us personal information, email support@orioriapp.com and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The new version will be posted on this page with a new “Last updated” date. If a change materially affects how we use your information, we will also give any extra notice the law requires, such as a message in the app or by email.

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Terms of Use

These Terms of Use are an agreement between you and Origroup Ltd. They apply to the oriori app, orioriapp.com, and the grocery, recipe, subscription and delivery services made available through them (the “service”).

Agreement

By creating an account, placing an order, or otherwise using the service, you agree to these terms and to the Privacy Policy above. If you do not agree, do not use the service.

The service

oriori lets you browse and buy Asian groceries and everyday essentials, add the ingredients for a recipe to your basket, set up a rice subscription, and choose a delivery slot. Products, slots, delivery areas and features can change, and something shown in the app may be unavailable.

Accounts

You must be 18 or older to create an account. The details you give us, including your name, contact details and delivery address, must be accurate. Keep your login details private, and email support@orioriapp.com promptly if you think someone else has used your account. You are responsible for activity under your account.

Orders, payment and delivery

Prices and offers are shown before you check out. A contract for an order is formed when we accept it and confirm that in the app. We may decline or cancel an order, for example if a product is out of stock, we suspect fraud, or we cannot deliver to the address. If we cancel an order you have already paid for, we will refund the amount paid for the cancelled items.

Payment is collected by our third-party payment processors. Their terms apply to the payment as well as these terms. You authorise us and our processors to charge the payment method you provide for your orders, subscription deliveries and any delivery charges shown at checkout.

Delivery windows, including two-hour slots and same-day or next-day options, are estimates. We will tell you about a material delay where we reasonably can. Risk in the goods passes to you when they are delivered. Check your order and contact us promptly if something is missing, damaged or not as described.

Nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2015.

Subscriptions and promotions

A rice subscription continues on the schedule shown in the app until you pause, skip or cancel it. You can pause, skip or change a delivery in the app before the cut-off shown there. Each subscription delivery that we dispatch is charged to your payment method.

Promotional offers, including an introductory discount, apply only on the conditions shown at the time. Those conditions can include eligibility for new customers, a minimum order value, availability, and one use per customer. We may change or withdraw an offer before it has been used.

Acceptable use

Do not misuse the service. In particular, you must not:

• use another person’s account or payment method without permission;
• interfere with the app, the website or the networks they run on;
• attempt to access parts of the service you are not allowed to use;
• copy or scrape the service in a way that degrades it for other customers; or
• use the service for anything unlawful.

Our content

The oriori name, logo, app, website and their content belong to Origroup Ltd. or its licensors. We give you a personal, non-exclusive licence to use the app and website to shop with us. You may not copy our brand or content, or use them commercially, without our written permission.

Liability

We provide the service with reasonable skill and care. We do not exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that the law does not allow us to exclude or limit.

Subject to that, we are not liable for loss that was not reasonably foreseeable when you started using the service. If you use oriori as a consumer, we are not liable for business losses.

Changes and closing your account

We may update these terms. The new version will be posted on this page with a new “Last updated” date. If you keep using the service after the change applies, the updated terms apply to that use. If you do not agree to a change, stop using the service and ask us to close your account.

We may suspend or close an account that breaches these terms, or that we reasonably believe is being used fraudulently. You may close your account by emailing support@orioriapp.com. Closing your account does not cancel a delivery that has already been accepted, unless we agree otherwise. How we delete personal information is described in the Privacy Policy.

Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, except that if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.

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